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I've forgotten my password >> click here << Reviewing & Changing Your Orders You can review the status of any order you have placed via Your Account. For orders that have yet to ship, you will be able to review the order total, shipping address and payment method. As long as your order from Nailorder.com has not yet entered the shipping process, you can change the details via Your Account. Please note that you can make changes only to orders from Nailorder.com that have not yet entered the shipping process. Due to the volume of packages we ship each day, it is impossible to locate and make changes to a single package once it has entered the shipping process. Cancel Items from an Order You can cancel your order for any item sold by Nailorder.com, provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you can return the item for a refund. Visit Returns for more information. Problem with an Order? If something is wrong with an order that is being fulfilled by Nailorder.com, we certainly want to help you. Please read the information below for more on how to proceed. Did you receive a damaged or defective item? If the item has is damaged visit Returns or contact us by telephone or email on info@nailordercatalogue.co.uk Did you receive the wrong item or an item you didn't order? Visit Returns. Are you missing an item? Check the packing slip that was included with your shipment. If your order does not match up please contact our customers services department, email info@nailordercatalogue.co.uk Wondering where your order is? If you have not yet received your order at all and think that you should have by now, please contact customer services, info@nailordercatalogue.co.uk Why do I need cookies turned on:- Cookies are small text files that Web sites place in your computer to help your browsers remember specific information. For example, they might store your passwords and user IDs. They are also used to store your preferences for content or personalized pages. Most shopping carts use cookies. These allow you to choose items and leave the virtual store, then return later and find that all the items are still in your shopping cart. Cookies are also used to build a profile of which sites you visit and which banner ads you click on. Advertisers use this information to deliver targeted ads directly to your computer. Some sites save your preferences on the cookie itself. Other sites assign users ID numbers or encoded passwords and keep records of your preferences at their end. Some sites use temporary cookies (called session cookies) that are deleted when you exit your browser. Others place persistent cookies, which stay on your hard drive for long periods. |
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