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Returned Goods
When goods have been ordered in error or are not as expected, the Company may agree to their return and a credit note raised on the following conditions:-
| a) |
The item must be in perfect condition.
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| b) |
A request must be made to the Company within 7 days of receipt of goods.
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| c) |
Any refunds will be made at purchase price less a 15% handling charge.
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| d) |
No returned goods will be accepted unless a Returns Authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.
FOR YOUR OWN PROTECTION, PLEASE OBTAIN A RECEIPT FROM THE CARRIER, AS THE COMPANY ACCEPTS NO RESPONSIBILITY FOR LOST PARCELS.
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Damaged Goods
If an item is received which is damaged or faulty, a request must be made to the company within 3 working days. The company will validate the claim and advise on replacement or refund.
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